Never again would I buy from these guys, they need to lift their game if they want to be in the online business. Ive had a terrible experience this week with Sydney Tools North Lakes. in the pictures that i uploaded i wiped down most of the white smudging tbh should have left it on before taking a picture of it https://imgur.com/a/kKI2vbZ, yeah just pretty much asking if this is to be expecting with a *new tool* or should i ask them for an exchange thanks everyone because paying 400 for it to have some cosmetic damage isn't fun like how do i even know if this is 100% new could have been a display item for all i know. The Total Tools network consists of one company owned store and 80 independent franchised stores. Estimated Revenue: # Actual Fiscal Year End: ? Have they refused to arrange repair under warranty? Yeah well I spoke to them and they are organizing to send out the two missing items and send a courier to pick up the incorrect one.. Been there yesterday the first time. I must admit, that's why I never buy large expensive items like that, because they're so heavy that any form of abuse by a driver with a bad back will readily translate to serious damage. It's more that I need a reason to trust that person and until that reason is answered to, I won't trust them. Honestly, I really wished you can see the IP or at least find ways to track this. Fine I said, I'll cancel the order and ring round local shops so I can get it faster she said if I did that it would be a store credit, not a refund, even though I had only ordered in 15 minutes earlier and they aren't processing it until I do their 'verification'. I paid MORE for my nibbler parts than another two stores simply because I could order online (I live in a rural area). ""Mate, I don't trust anyone in this world with my money, let alone at all.". According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former They keep your sales on record , makes warranty claims easy, not having to find receipts.The only tool shop I use now. 2 3 weeks.If you want for Xmas, buy it now! Certainly mate, let me get that for you lol. Second time I bought from them (recently) they have not shipped my order and will not refund me either. Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. It's the same with feedback on whirlpool, so people mistrust one post wonders with good reason. Now awaiting refund. Sydney Tools has opened 23 stores in four years, lifting its network to 30, and director Jason Bey says it plans to open another 20 in two years and 40 in five years. posted 2022-Oct-8, 10:52 pm AEST. We have a massive runway ahead of us. They said they had an item in stock, I purchased (remotely), the item then apparently wasn't in stock any longer.. I've been chasing them up for months now, they are the worst people I've ever dealt with. First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it. After that I have documented everything and can always dispute through paypal who I have always found take the buyers side in these kind of disputes. Just trading as different names in different states? Only store credit. Being so wound up is no good for the ticker. They don't deserve to keep even a cent for doing literally nothing at all. The only thing I can guess from these anomalies is that they're grey importing and that means that Makita, as well as their authorised repairers, are under no obligation to provide me with warranty service. But in any kind of service, it is entirely not appropriate to refer to the customer as 'mate'. I ordered locally expecting it during the week. I told him that no longer wanted it and asked for my deposit back because this fee made the price way more expensive than if I had bought the same tool at Trade Tools etc, But they wouldn't be in it. paid on CC, walked out to my ute, opened the box and found it was NOT an induction battery.Walked back inside and was told, yeah we stuffed up, but tough, can't refund. Both items were delivered undamaged and on time. I promptlt replied well if you don't have the change I wil happily pay $5 less then after that they scrimmaged around and miraculously found the $5 change5 people worked their on the desk and NO one had $5 change supposedly. If you are buying power tools from them make sure the tool is labelled with an Australian compliance mark (RCM) (Tick inside a C inside a triangle) Power tools are required by law to bear these compliance marks. Given this was only a recent occurrence, I recommend you talk to your bank about it so that you get every dollar back. Once again Whirlpool has saved my ass :) thank you people. Trying to rectify with them but who knows how long this will take? What country did you expect it to come from ?? Curious about something. The product is listed with a one year warranty but the Makita site specifically states skins have a three year warranty and batteries have a two year warranty. Orders have always been within 1 day to 2 weeks depending of where it was coming from in the country etc. I did buy a good top of the line BOSCH grinding wheel set up from Sydney tools, it was cheaper than the bunnings price by a good amount. That is against consumer law. they aren't processing it until I do their 'verification'. until today still no respond. So they refunded the cost of the jack but not the shipping charges or an apology. People just need to put some foam and make sure the thing is protected. WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. Don't buy from this Sydney Tools seller. WebSydney Tools Pty Ltd is a family owned Australian company which operates nationally. The Total Tools network consists of one company owned store and 80 independent franchised stores. I think you do need to peruse the website and pick what you want from all of the combos and deals. Total Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. So basically once you buy off Sydney tools they don't want to know you. I said, "well that sucks" because I was not told beforehand about delivery fees. No problem.Purchased around $500 is items with one of them being a Bosch cordless battery.Specifically, it was to be an induction charged battery (battery can be charged by sitting on top of the charger, while still in the tool).Told yep, in stock no worries, do I want a 4 or 5 ah battery?Told the guy that I don't think they even make a 5ah induction charged battery.Was told that they do and its sitting right here on the shelf behind him.OK, then give me the 5 I said. Clearly profiteering on this. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. Do a domain registry search, this will give you one of the MD's names.Do a google of the name, and this person has an ABN of their own.Do an ASIC on the comp[any and it has a decent list of other tool-shop names.interestingly, one of the tool shops, Sams, has some history behind it also. I was just one click away to place my order worth around $260. I am very happy with the Makita electric chainsaw I purchased from them. As dilbert9 mentioned, there are plenty of dodgy sellers out there who will create a user for the purposes of singing their own praises. I used to recommend them as the dispatching etc was really quick but i generally tell people to avoid them now. By: Paul Paul K. Williamson Date: July 14, 2022 Who owns Sydney Tools? I'm about 140km from the city. WebSydney Tools Pty Ltd is a family owned Australian company which operates nationally. These community forums are excellent. The guys handling customer service probably have similar thoughts. Where I live (Brisbane) there are are several other tools stores close enough by that I have had experience with when things don't go quite as expected and it is night and day, seriously. I picked up a box of Paslode nails and thought the price was OK. My mistake! I bought an item for around $200 a couple of days ago and because i paid with CC (and I guess because Im a new customer) I was flagged for their fraud prevention process which means my order is held up until I can confirm the amounts taken from my account. If your in Melbourne then there is Just Tools in Clarendon st, sth melb. Weve been closely monitoring the evolving COVID-19 situation and I want to personally update you on the precautions were taking. AVOID SYDNEY TOOLS. WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. Ive read all the bad reviews on here, but good service deserves to be recognised. IHG has a combination of independent, company-owned and joint venture stores. Who Owns Sydney Tools Australia? It was made 2 years ago, by someone who only posted once. In addition to reporting SD to FT, also contact the brand distributor. Recently did online purchase with Sydney tools and left disappointed. I always see them on the seek website advertising for sales representatives. I'm no fool, I like to shop around. As someone who used to work at Sydney Tools, I know how shonky and dodgy this business is. Simple. I have spent in excess of $10000 with a particular sydney tools store in the last 12 months.Walked in to my favourite store and asked for my regular guy who looked after me.Told he was off that day. Operator of a professional tools retail network in Australia. Bosch Australia had said that they had no more 10.8v 2.0amp batteries left in the country. Only to be eventually told that the kit is on backorder. he also advised there are 14 items in stock. Total Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. Seems ridiculous that a warehouse (if the item is in a warehouse owned and managed by Sydney tools) that it would take 11 days to put a courier sticker on it and send it out the door. It's like sir in the US. I've never had a problem dealing with them over multiple transactions. Thought I'd try them this morning when my battery charger died.. After filling the online order in it said that it had split it to two amounts which I had to now enter after reading it from my statement..wtf? However, before realising my error, I had phoned and asked why my rotary drill didn't come in a case and they informed me that it didn't but said they would ship me one anyway. Weve been closely monitoring the evolving COVID-19 situation and I want to personally update you on the precautions were taking. I don't buy from them anymore as they're based in Sydney, but my experience was when I ordered some Bosch tools. Context is everything, we can all be bonza mates with a beer and a snag but if you serve me, let's raise the bar a little. Items were sent fast and arrived in good order. I need some tools and don't have them yet, but i might also be out my cash if they hadn't been too lazy to even follow up. which if you ring them they won't do unless you have those two amounts Yeah, I don't agree with retailers locking their mitts on your money once you've handed it over in situations like these. Whilst there I started talking to him about a new drill, he said you can get the new drill for x price but had a combo on sale that would work out much cheaper. On behalf of all thanks one and all. This is a cut and paste of the first post of this thread. I ordered online a Makita cordless Hedge Trimmer that was in stock, paid via PayPal the same day, I wanted to buy this as a gift for my father in law, then I received confirmation of payment from PayPal but not from Sydney Tools, the status was showing processing since the day i purchased. Are they sorting it out? Then they can't be flapped ringing me to tell me later or quote me a price. Good work Sydney Tools. Cons. Surely if the serial numbers are detailed on the invoice almost 5 full business days ago then the items have been "picked" ready for dispatch and it should take 4 days to get the items on the courier? Got a email today. Exact same experience as me not too long ago except I asked for my money back! Couldn't have been happier. It sounds like the online purchasing experience is different. Everything about it looked new and all fittings etc were unused. However I had no end of trouble when they sent me the wrong large item, arranging them to pick it up took the best part of 3 weeks and then the replacement, correct items took 3 weeks again. I googled and found many online stores sell for the same price, perhaps with less drama. It took them a day to respond and when they did they didnt say anything about order cancellation or refund and basically just attempted to justify their process and lack of info on the website. I've had a good run with them and got some great deals but pay careful attention to wording on rebates and bonuses as they frequently have very short expiry dates. I was never told and then promised a call back which never happened. If you want to do your own research, there is HEAPS of google information. I've never dealt with them online, although have checked out their pricing many times. The Sydney Tools online price for the kit I bought was $100 more. I believe Refund or Replace are not automatic as there is the option of Repair. Email queries answered quickly for a couple of items I was interested in. WebSydney Tools(ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. I think it is ludicrous that someone can down some others post with a throw away comment like "one post wonders.". And I live 4 suburbs from the online store outlet! My warning to you: SYDNEY TOOLS ONLINE ARE RUBBISH DON'T SHOP WITH SYDNEY TOOLS!! That lesson cost me $150.It cost them a lot more than that in lost sales since (was about 12 months ago). Ran through the price per unit then showed me combo price. Item took over a month with multiple follow ups to arrive, and on one of the times I called, they said it was there for pickup. Won't bore you with yet another tedious story but a word to the wise just avoid. Make the effort to go in to a store and you will find if you have done some minimal research on what you are buying the guys there will point you in the right direction. They only generated a tracking number.. That's why I always buy in person. Good about of Training and Development put into each staff member and this makes for a confident work environment. The company's line of business includes the wholesale distribution of industrial machinery and equipment. I regularly read posts from these forums to evaluate if I am going to buy or use certain products from supposed credible sellers, I find that out of these posts I have not dealt with a product that has left me out of pocket. 8/7/17 email from me threatening them with consumer affairs "where is my jack Sydney tools" They emailed me back "would you like a refund" . WebTotal Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. Why don't you disclose the reason you were fired? We have just finished implementing a range of new software systems which fits in with our program. Luckily my closest Sydney Tools store is 5 minutes away. I had called many other Sydney stores and everyone had the older single speed framer, a couple had 2 speed skins but most were showing no stock. Maybe Im being unreasonable here but personally it annoys me when businesses only tell you that processing/shipping may be held up for a fraud verification process after you have clicked purchase and they have taken your cash. I have bought quite a fair amount of tools and machinery from them including power tools to commercial water pressure cleaners and generators. Edit: After opening one tool (The drill driver) is obviously used, end of it is covered in dirt, sawdust etc still works so I guess i'll keep it for now. Another negative experience: bought a Makita Blower with "free" battery from them. Dude the box literally had the air compressor and a lot of space to move around. Have you gotten the ball rolling with them to get it sorted out? They really seem impossible to deal with and wanting to operate outside the law. Sydney Tools are unable to provide the tracking number because the order is being PROCESSED. Always wondered. I cannot thank you enough for saving me troubles. I don't think they ever will!They have a "mightier than thou" attitude that seems to be a culturethe staff need professional tutoring in customer service.You have to weed through their products as well. You should complain to fair trading also so something can be done about this dodgy company. I was then told that Sydney tool do not offer any refunds! Do not rely on what you are told by staff, it may be true, partially true or it may be 'muddy water'. Collaboration between staff, regular salary reviews. I purchased from them once.. It seems that so many dozens of people who have ordered through them have been forced to wait 3- 5 weeks or even much longer to receive their item when they were quotes 3- 5 days without any communication from the company. YMMV as they do sell new as new. WebYou might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. By: Paul Paul K. 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who owns sydney tools