Check out our virtual tour of the Victoria Clipper V! Had to call a couple of weeks ago, and got a live person really quickly. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Enjoy the convenience of booking the entire trip all at once. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. What if I buy a new 31-day pass before my current pass expires? Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. You will select your seats when making your booking and may choose between the lower or upper deck. See the Apple Pay How-To page for more details. All rights reserved. Clipper BayPass Sets Sail with Unlimited Transit Access When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Report a lost, stolen, damaged or defective card and discuss replacement options. and our Set up is easy and can be done on the spot or in advance while you are at home. Please note that you cannot use your phone to unlock bikeshares. Skip the side navigation menu and go to the main content. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. 2,123 Reviews. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Fares are based on distance traveled. It is charged for those who enter a station, ride a train, and then exit the same station. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Clipper Customer Service | bart.gov Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. View vessel seating chart for San Juan Clipper. Children from countries other than the US or Canada will require a passport and possibly a Visa. Choose to stay logged in or to log out. Clipper account access including checkingyour balance can be found on the Clipper website. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. The exception is BART HVD, which will be available the following day. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. I was charged the wrong fare. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). You can set up automatic reloading when you initially order a card and load value online. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. How did $300 disappear from our Clipper cards? Roadshow To provide payment, log in to your Clipper account and edit your Primary Payment method. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. After your second tag, the card reader will display a message that your initial tag was refunded. Season Tickets. After we collect payment, we will send you an email confirming this. We offer a variety of discounts as outlined here. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. If you have a monthly pass, it will obviously expire at the end of the month. Yes. All discounts are set up in advance through Clipper. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. You will only need a valid passport (or other valid travel document, see below) to enter Canada. 2020, Metropolitan Transportation Commission. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . No. How do I pick up the value on my clipper card? : AskSF - reddit I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Clipper card pending passes cash value. New to Clipper? You can also set up Clipper on your phone through Apple Wallet. Funds added using Apple Pay and Google Pay areimmediately available for use. TDD/TTY: 711 or 800.735.2929. To order a Clipper card, visit Get Card. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. "It's overwhelmed our ability to process the applications." You can also order value at the same time. Choose to stay logged in or to log out. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Why not? 2020, Metropolitan Transportation Commission. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Once you do that, it will show up in your account. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. You can also add value through the Clipper app. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Yes. Economy Panoramic Upgraded window seats in Economy Class. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Muni Fares & Passes | SFGOV - San Francisco Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. 2023 Clipper Vacations. Yes. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. It still says my trip is in progress, any way to cancel this? As others have said, it's RFID interference with other cards that's likely the problem. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. The Victoria Clipper V vessel is a passenger-only ferry. Once youve activated your Auto-Reload, youll be able to see it in your account. Key Clipper information translated to Spanish. Clipper is a regional transit card that can be used on all transit in the Bay Area. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. After the end of the sales window, be prepared to pay your fares with cash value. Can I get a card at an airport? This means we couldnt process your payment for automatic reloading. Loading Value | Clipper What Clipper services are available during the COVID-19 outbreak? You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Use your Clipper card on all Bay Area transit systems, including Muni. Tag again or use another payment method. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Clipper is a regional transit card that can be used on all transit in the Bay Area. A: Your anger is warranted. Open the Clipper app and select the card you want to set up for Auto-Reload. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Imagine you want to take a trip on SMART that costs $5.50. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. How do I set up and use a Clipper card on my phone? The extent to which you can use your card and the fees that apply depend on your credit card company and bank. To find out more information about replacing an RTC card, please visit 511.org. This page includes debit cards and refunds. Clipper on your phone. For more information, visit Sales and Service Locations. In order to book using your travel credit please reach out to a reservations agent using our contact us form. BART is primarily selling paper tickets from the vending machines. The programgives qualifying adult riders a 20% discount on BART trips. PDF CONNECTION (RTC) Clipper Discount ID Card This page includes Proof of eligibility, Eligibility change, and Balance transfers. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. What's the difference between cash value and BART high-value discount (HVD) tickets? Clipper says it does not take funds away, even if the card goes unused for years. I'd like to plan my visit to the Bay Area in advance. The most you can load online at any one time is $255. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). I set up Auto-Reload, but its not showing up in my online account. The money is still missing. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Thats why we say to allow a few extra days if you are picking up your value on a bus. To find the cost of a particular BART trip, use the BART Fare Calculator. We strongly encourage customers to take advantage of the time to unplug from technology! After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Youth/Senior Cards. But if you tag off, Clipper will return the difference of $6 to your card. Outdoor Activities, Tours, Boat Tours & Water Sports, More. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing.

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